FAQ

Questions, honestly answered.

25 questions across 7 topics. Missing yours? Email us and we'll add it.

About LearningBee

What is LearningBee?

An AI-taught training platform for IT professionals. Sophia — the AI tutor — walks you through every slide of a course out loud, answers your questions grounded in the actual course material, and tests you with chapter quizzes and a full mock exam at the end. The engine is course-agnostic; today's live library is IT service management (ITIL 4) with more subjects launching one at a time.

Who is Sophia?

Sophia is the name of the AI tutor. She's not a human — she's a language model plus a neural text-to-speech voice, both grounded in the specific course you're taking. Same voice, same tone across every lesson, so it feels like one consistent tutor rather than a rotating cast.

Who built LearningBee?

A small team of IT training and engineering veterans. Between us the team holds ITIL Master v4 & v5, PRINCE2 Master, and DevOps Master credentials. See the About page for the full context.

Getting started

How do I sign up?

LearningBee is in private beta right now — access is by allowlist. Sign in with your Google account; if you're on the list you go straight through to your dashboard, otherwise you'll see a rejection. To request access, email office@learningbee.org with the email you plan to sign in with.

Does it cost anything during the beta?

No. The beta is free for allowlisted users. When we open general access we'll publish transparent pricing — you'll see it before anything is charged.

Which browsers work?

Any modern browser: Chrome, Edge, Safari, Firefox — on desktop, laptop, tablet, or phone. On mobile, use the browser's "Add to Home Screen" option to install LearningBee as an app and get a clean, chrome-less experience.

The learning experience

How is this different from a YouTube course or a Udemy video?

Sophia responds to your questions in the moment. Static video is one-way; LearningBee is a conversation. She adapts pace to your track, gives contextual examples from the domain you're studying, and grounds every answer in the actual course material — not general internet trivia.

What does a typical LearningBee session look like?

Roughly 30–45 minutes. Sign in, open the course, click Start. Sophia introduces herself, then teaches slide by slide. Each explanation is 2–4 sentences, then the next slide is already staged so playback is continuous. Raise your hand any time to ask a question. Progress is auto-saved on every slide advance — close the tab and pick up on the same slide next time.

How do I ask a question during a lesson?

Tap the "🖐 Raise hand" button. Sophia will finish the current slide and then wait for you. Type or speak your question; she'll answer, then you tell her to continue. Because she's grounded in the course material, she'll politely decline questions that are off-syllabus and point you back.

What if the tutor gets something wrong or the voice sounds off?

Send a quick note to office@learningbee.org — screenshot or a course + slide reference is ideal. Every real correction feeds back into the source material and improves future answers. Naturalness of the voice keeps improving too as we iterate on the TTS model and prompt.

Do I need to work through courses in order?

Yes for a single course — chapters build on each other. Between courses you can jump around freely; the dashboard shows every course you've touched with its own progress bar so nothing gets lost.

Curriculum and exams

Which IT subjects do you cover?

IT service management (ITIL 4) is fully live. Rolling out next: project management (PRINCE2, Agile), cloud fundamentals (AWS, Azure, GCP), and DevOps essentials. On the roadmap: cybersecurity, networking, containers & orchestration, observability. The engine is course-agnostic — we ship subjects one at a time so each one is done properly.

Which certifications do you help me prepare for?

Currently ITIL 4 Foundation, with ITIL 4 Practitioner and Managing Professional in rollout. As more subjects come online (PRINCE2, AWS/Azure fundamentals, CompTIA Security+, Cisco CCNA, CISSP, and others), each ships with a mock exam mirroring the real one's format, pass mark, and question style.

Can you add training for a specific topic or certification I need?

Probably yes — the platform is designed to swallow any well-structured curriculum. Email office@learningbee.org with the certification or topic and we'll tell you where it sits on the roadmap and flag you when it goes live.

How long does a typical course take?

For a Foundation-tier course at 30–60 minutes a day, five days a week, most learners finish in 3–4 weeks. Practitioner is a bit longer; Fast-Track condenses to about half. Your dashboard shows a rough completion estimate based on the pace you've actually been going at.

Are the mock exams representative of the real thing?

Yes. For every certification we support, the mock exam matches the real exam's format — number of questions, time limit, pass mark, and question style (definition, scenario, applied). You get a per-topic breakdown after each attempt so you know exactly what to revisit before the real sitting. Retake as often as you like.

Accuracy & content

How does the AI stay accurate?

Every explanation is generated from the approved course material via retrieval-augmented generation (RAG) — the tutor pulls the right chunk of source before it speaks. Questions outside scope are declined instead of guessed. Target hallucination rate: under 2%.

How current is the training content?

Every subject is aligned with the current version of its official syllabus (from PeopleCert, AXELOS, the vendor, or the standards body). When the source publishes updates or errata, we roll them into the training material; Sophia picks up the new content on the next lesson because she retrieves from the current source at answer time.

Can Sophia talk about anything outside the course?

No — that's a feature. If you ask something unrelated to the course (weather, sports, a totally different technology), she'll say "That's outside the scope of this training" and get back to what you were learning. It's how we keep answers accurate and on-topic.

Privacy & data

Where is my data stored?

In the European Union (Google Cloud europe-west1, Belgium). GDPR compliant. Application state runs on Google Cloud Run; the AI models (LLM, text-to-speech) run on our own hardware in the EU rather than a third-party API.

Do you retain or train models on my session data?

No. Your session transcripts, quiz answers, and free-form questions stay in the EU on our infrastructure and are used only to serve your learning experience (resume where you left off, track progress, show your admin the aggregate metrics). We do not use your data to train or fine-tune any AI models.

Practical stuff

Do I need special equipment?

A modern browser, a decent internet connection, and audio output (speakers or headphones — subtitles show on-screen too if you'd rather learn muted). Optional: a microphone if you want to voice-ask questions instead of typing.

Does it work on my phone?

Yes. The web app is fully responsive on iOS and Android. Add it to your home screen for an app-style install. Playback keeps the screen awake during a lesson so it doesn't dim mid-slide.

How much time per day should I plan?

30–60 minutes a day, five days a week, gets most learners from zero to Foundation exam-ready in 3–4 weeks. Fast-Track learners can do half of that. Consistency matters more than session length.

Can my team use LearningBee?

The current release is for individual learners. Admin metrics (unique users, courses played, completion counts) are already live. Full team dashboards — per-learner analytics, cohort management, invoiced billing — are on the near-term roadmap. Email office@learningbee.org for early access.

Best way to answer any remaining questions:

Try it.

or see how it works · read the About page